MITSUI-SOKO Group’s Sustainability
Stakeholder Engagement
The MITSUI-SOKO Group, for over 100 years since its founding, has
conducted corporate activities in connection with various regions and
people around the world. Further, to build mutual trust with these
diverse stakeholders, we place importance on active information
disclosure and ongoing dialogue. By co-creating with our stakeholders,
we aim to enhance our corporate value and realize a sustainable society.
Objectives of the Initiatives and Means of Communication
| Stakeholders | Purpose of the initiative | Means of communication |
|---|---|---|
| Customers | To continue to pursue highly satisfactory services that are trusted by our customers, and to realize a secure and comfortable society for people around the world through our business. | Daily sales and service activities, information on website (Japanese and English) |
| Response to inquiries via website, email, and phone | ||
| Series of logistics articles | ||
| Business introduction videos on official YouTube channel | ||
| Provision of corporate activity information using digital signage displays | ||
| Participation in large-scale exhibitions and conduct online seminars | ||
| Shareholders / Investors | Recognizing that shareholders and investors, as financial capital providers, are important partners who support the Group’s sustainable growth, conduct appropriate dialogues with them. | General Meeting of Shareholders |
| Financial results briefings | ||
|
Dissemination of information to investors and shareholders (integrated reports, business reports, annual securities reports, sustainability data book etc.) |
||
| Small meetings and individual interviews with investors and shareholders | ||
| Shareholder surveys | ||
| Employees | Respect each employee’s human rights and promote communication and measures that provide job satisfaction and growth opportunities. | Employment engagement surveys |
| Establishment of human rights policy and implementation of due diligence | ||
| Enhancement of training programs | ||
| Promotion of activity-based working (ABW) based on work style | ||
| Awards and contests (sales and business improvement categories) | ||
| Fair assessment system | ||
| Promotion of occupational health and safety and health management | ||
| Stress checks | ||
| Dissemination of information on the company Intranet, community activities, and in-house newsletters | ||
| Compliance Hotline (multilingual support) | ||
| Exchange of views with labor unions | ||
| Business partners | To achieve stable and high-quality logistics services by building deep relationships of mutual trust and strengthening cooperation through sound transactions based on fairness and honesty, and co-existence and co-prosperity. | Formulation and disclosure of basic policy on sustainable and responsible procurement |
| Fair, open, and transparent transactions | ||
| Cooperation in the event of a disaster | ||
| Quality improvement initiatives | ||
| Response to inquiries via website, email, and phone | ||
| Sustainability due diligence | ||
| Government / Administration | To co-create a better future for the logistics industry through dialogue and cooperation with government and industry groups, as well as conduct fair corporate activities in compliance with laws, regulations, and social norms. | Legal and regulatory compliance |
|
Dialogue and collaboration with business and industry
groups (Ministry of Land, Infrastructure, Transport and Tourism, Japan Association for Logistics and Transport, etc.) |
||
| Local communities | To build good relationships with local communities, operate constructive businesses as a trusted company, and aim to create a society in which diverse people can co-exist in harmony. | Approval of community initiatives |
| Donation activities (medical, artistic, research fields, etc.) | ||
| Lectures at universities | ||
| Contribution to communities and society through volunteer activities | ||
| Response to surveys and questionnaires | ||
| Information dissemination through website, etc. |
Interaction with Local Communities
We conduct exchanges with local communities through cleaning
activities around our offices and logistics bases and participation in
local events, and also engage in daily activities that place
importance on relationships with the next generation of young people
through such activities as interacting with them by giving lectures at
universities.
Community Cleanup
Lectures at Universities
Contribution to Society
Free provision of MS CO2 Navigator for logistics CO2 calculation
As a social contribution toward a decarbonized society, we offer the
MS CO2 Navigator on our corporate website as a tool that allows
customers to easily calculate CO2 emissions per unit of 1
transportation for free. By simply entering three pieces of
information regarding transportation (weight, mode of transportation,
and origin/destination), customers can immediately determine the
amount of CO2 emissions and compare the results of calculations for
each transportation mode. This tool handles not only domestic but also
international transportation.
※If you want to calculate CO2 emissions using large amounts of
transportation data or find solutions to reduce CO2 emissions, please
click
here.
Donation Activities
As part of its social contribution activities, MITSUI-SOKO HOLDINGS
donates to various fields, including arts (Mitsui Bunko, etc.), medicine, and research. The social contribution expenses for the year ended March 31, 2025 were 19 million yen.
※This amount does not include fundraising and volunteer activities made by employees on a personal basis, as well as political contributions.
※This amount does not include fundraising and volunteer activities made by employees on a personal basis, as well as political contributions.
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