MITSUISOKO_GROUP

Mitsui-Soko
Express Co., Ltd.

Privacy Policy

Personal Information Protection Policy

As a Mitsui-Soko Group international logistics company, we have made it our corporate philosophy to use our highly specialized international logistics know-how to increase customer satisfaction and contribute to society. In order to realize this philosophy, we consider it essential to reliably protect the personal information of our customers and everyone involved with our company. We will therefore do the following.


  1. Regarding the Outsourcing of Personal Information Acquisition, Use, Provision, and Handling
    1. We will acquire personal information in a lawful and just manner.
    2. We will use personal information within the scope of clearly specified purposes.
    3. Unless we have received prior consent from the customer or it is mandated by the law, we will not use personal information beyond the scope required to fulfill our personal information use purposes (hereafter “unspecified use”) or provide individual data to third parties. We will also take measures to prevent unspecified use.
    4. This company may outsource tasks involving the personal information we acquire to third parties in order to ensure the smooth operation of our business. In that case, we will carefully select contractors able to protect personal information sufficiently, and will make sure they handle the information properly through contracts, etc. that establish personal information protection standards.
  2. Regarding Compliance with Personal Information Protection Laws and Nationally Established Guidelines and Standards
    All persons working for this company, including our executives, employees, contract employees, seconded employees, dispatch employees, and part-time employees, will adhere to “Personal information protection management systems - Requirements (JIS Q 15001:2017),” as well as all laws and nationally established standards/ guidelines regarding personal information.
  3. Regarding the Prevention and Correction of Personal Information Leakage, Destruction, and Damage
    In order to strictly manage the personal information of customers, etc. and use personal information more appropriately with regard to the risk of leakage, destruction, and damage, this company will build a personal information protection management system and establish in-company regulations that we will apply properly.
  4. Regarding Responses to Complaints and Inquiries
    We will respond promptly and appropriately to any complaints or inquiries regarding personal information use or requests for disclosure, etc. The contact point for complaints, inquiries, and requests for disclosure, etc. is as follows.
  5. Regarding the Continuous Improvement of Our Personal Information Protection Management System
    This company will endeavor to continuously improve our personal information protection management system based on the results of regularly conducted inspections, etc. regarding personal information protection.

Establishment date: August 1st, 2007
Revision date: Jan 1st, 2020
Mitsui-Soko Express Co., Ltd.
Hisanari Ichiryu, President and CEO


Please contact the inquiry counter below with any inquiries regarding our personal information protection policy.



3-20-1 Nishi-Shinbashi, Minato-ku, Tokyo, 105-0003
Mitsui-Soko Express Co., Inc. Personal Information Inquiry Counter
Phone: 03-3434-3017 Fax: 03-5776-5372
Website address: http://www.mitsui-soko.com/company/group/mse
E-mail：privacy@mitsui-soko-exp.co.jp
*Reception hours: 10:00-17:00 (excluding Saturdays, Sundays, national holidays, and New Year holidays)


Use of personal information

This company thoroughly recognizes the importance of personal information protection. We will adhere to the “Act on the Protection of Personal Information (Personal Information Protection Act)” and other related laws as well as personal information protection guidelines established by relevant government authorities. We will handle the personal information we receive from individual customers, corporate clients, job applicants, other individuals who inquire with us, and our employees as follows based on our “Personal Information Protection Policy.” We thoroughly educate and guide our employees to make sure personal information is handled properly. We will revise and improve our personal information policies and safety management measures as appropriate. If a change is made, we will announce it through out website.


  1. Purposes of Use of Information Acquired by Means Other Than Directly in Writing
    Personal Information Regarding Customers (Corporate Clients)
    We will use the personal information we receive for our overseas moving service only.
  2. Appropriate Personal Information Protection and Manager
    This company has designated the following person as Personal Information Protection Manager to appropriately and safely manage customers’ personal information and take protective measures to prevent personal information leakage, destruction, and damage.
    Personal Information Protection Manager: YOSHIOMI FUKUDA
    Contact: 03-3434-3017
  3. Acquisition Methods and Purposes of Use of Disclosable Personal Information
    1. Personal Information Regarding Customers (Individual Customers)
      We will use the personal information we receive only for the purpose of providing our overseas moving service.
    2. Personal Information of Those Requesting Estimates, etc. Through our Website
      Personal information submitted by customers who inquire about international shipping estimates, overseas moving estimates, dangerous goods shipping estimates, or other matters through the “Inquiries” page on our website will be used only for creating estimates and replying to the relevant inquiries.
    3. Personal Information of Persons Seeking Employment at This Company
      See how we handle personal information regarding hiring here.
    4. Personal Information Regarding Employees
      The personal information of employees will be used only to manage employees for legitimate business operation purposes.
  4. Provision of Customers’ Personal Information to Third Parties
    This company will not provide personal information to any third party without the consent of the concerned individual, except in the following case.
    Disclosure/ provision is demanded by the law
  5. Outsourcing Tasks Involving Personal Information
    This company outsources some tasks in order to operate our business and provide better services to customers. We may sometimes entrust an outside contractor with personal information. In that case, we will choose a contractor that is known to handle personal information properly. We will also take the necessary measures to prevent leakage of customers’ personal information by requiring appropriate management and confidentiality maintenance in the contract, etc.
  6. About Procedures for Personal Information Disclosure, Deletion, Etc.
    This company will respond to customer requests to state the purpose of use of, disclose, revise (add, change, etc.), or stop using (delete, etc.) provided personal information, or to stop providing it to third parties, as follows.
    1. Inquiry Counter
      If you would like us to state the purpose of use of, disclose, revise (add, delete, etc.), or stop using (delete, etc.) personal information or stop providing it to third parties, please contact our personal information inquiry counter below.
    2. Procedure
      • Call the inquiry counter in 1. above.
      • We will send an application document such as “Request for Personal Information Disclosure, Etc.” to your designated address (please provide a postal address or email address).
      • Please fill in the designated fields in the “Request for Personal Information Disclosure, Etc.” and send it to the inquiry counter in 1. above. If applying through a representative, please include official identification for both the representative and the applicant as well as a letter of attorney from the applicant.
      • After reviewing your application details, we will investigate and process the case and respond to you in writing without delay.
    3. Fees Required for Procedure
      Basically none (although we do ask you to cover shipment costs).
    4. Processing of Personal Information Provided With Applications
      Any personal information we receive by phone, by email, from your application papers, or from your identification documents in the course of your request will be used only to complete the application procedure, and will be promptly deleted as soon as we finish processing and responding to your request.
  7. About Complaints, Consultations, and Inquiries Regarding Personal Information
    Please contact our personal information inquiry counter below with any complaints, consultations, or inquiries regarding this company’s processing of personal information.
  8. Personal Information Inquiry Counter
    Our Personal Information Inquiry Counter can be reached below.

    3-20-1 Nishi-Shinbashi, Minato-ku, Tokyo, 105-0003
    Mitsui-Soko Express Co., Inc. Personal Information Inquiry Counter
    Phone: 03-3434-3017 Fax: 03-5776-5372
    E-mail：privacy@mitsui-soko-exp.co.jp
    Reception hours: 10:00-17:00 (excluding Saturdays, Sundays, national holidays, and New Year holidays)

  9. Where to Inquire About Grievance Resolution
    This company is represented by JIPDEC, a certified personal information protection organization based on the Act on the Protection of Personal Information. JIPDEC resolves personal information processing grievances for the companies it represents.

    JIPDEC
    PrivacyMark Promotion Center: Personal Information Protection Grievance Office
    Roppongi First Bldg. 12F, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032
    Phone: 03-5860-7565　Toll-free: 0120-700-779

  10. About the Option to Provide Personal Information
    It is up to customers whether or not they choose to provide this company with personal information. However, we may not be able to offer our services in their appropriate form if we do not receive the required information.About the Use of Cookies

About the Use of Cookies
Cookies are used for some of the services offered on this website. Cookies have no negative effect on users’ computer systems or files. You can disable cookies in your browser’s security settings. Please refer to your browser’s Help page, etc. If you disable cookies, you may no longer be able to use some of the services on this website.
*A Cookie is a technology that saves information in your browser and extracts it when needed to process as appropriate. When you access the same website again, the website can extract this information.


About SSL (Encryption Technology)
In order to keep important information about our users from being stolen or intentionally rewritten, we use “SSL encryption technology* (128 bit)” for the pages of this website’s inquiry forms that ask you to register personally identifying information. A key icon will appear in the lower right corner of your browser on pages that use SSL.
*SSL (Secure Sockets Layer) is an encryption technology that facilitates safe communication between web browsers and web servers. It is commonly used on e-commerce and online banking websites.