Mitsui-Soko
Logistics Co., Ltd.

Privacy Policy

Use of personal information


  1. Personal information processing company name
    Mitsui-Soko Logistics Co., Ltd.
  2. Manager (or representative) name or title, rank, and contact information
    Manager name: Personal Information Protection Manager Keiji Wada
    Office: Mitsui-Soko Logistics Co., Ltd. Business Management HQ
    Contact: 19-21 Nihonbashi Hakozaki-cho, Chuo-ku, Tokyo, 103-0015. Phone: 03-6400-8057
  3. Use of personal information

    Category: Purposes of use

    1. Purposes of Use of Information Obtained Directly in Writing (including through our website or email; hereafter “writing”) From the Concerned Individual
      • Customer information obtained on the web: For the work duties, IR, and personal information processing this company conducts on the web or through other methods, and to respond to general inquiries
      • Stockholder information: To share information, send materials, and make contact
      • Customer information: To outsource deliveries to private homes and manage security
      • Client information: For various business negotiations and work-related communications, order reception and placement, billing and payment, and security management
      • Employee information: For employee labor management, work management, health management, and security management
      • Information on job applicants: To contact applicants and manage this company’s hiring tasks
    2. Purposes of Use of Information Obtained Directly From the Concerned Individual by a Means Other Than Writing (other than disclosable information)
      • Customer information: For various business negotiations and work-related communications, order detail confirmation, billing and payment, security management, correspondence records, and customer service improvement (phone records)
    3. Purposes of Use of Personal Information Entrusted by a Client (other than disclosable information)
      • Customer information: To make deliveries to private homes
  4. Provision of Personal Information to Third Parties
    This company will not provide customers’ personal information to any third party except in the following cases.
    1. The concerned individual has given consent
    2. It is prescribed by the law
    3. It is necessary in order to protect the life, body, or property of a person and it is difficult to obtain consent from the concerned individual
    4. It is particularly necessary for the improvement of public health or the sound nurturing of children, and it is difficult to obtain consent from the concerned individual
    5. We are required to cooperate with a national government agency, a local public body, or someone commissioned by such an entity in order to fulfill duties mandated by the law, and obtaining consent from the concerned individual risks obstructing the fulfillment of said duties
    6. We must outsource all or part of our personal information processing tasks within the scope required for our purposes of use in order to operate our business smoothly
  5. Outsourcing Tasks Involving Personal Information
    This company outsources some tasks in order to operate our business and provide better services to customers. We may sometimes entrust an outside contractor with personal information. When outsourcing, we will choose a contractor that is known to handle personal information properly. We will also take the necessary measures to prevent leakage of customers’ personal information by requiring appropriate management and confidentiality maintenance in the contract, etc.
  6. Requests for Personal Information Disclosure, Etc.
    Customers can ask this company to disclose, etc. (state the purpose of use of, disclose, revise/ add/ delete content from, stop using, erase, or stop providing to third parties) their own personal information by contacting our inquiry counter. In the event of such a request, we will respond within a reasonable time frame after confirming the customer’s identity. For details on requesting disclosure, etc., please see “Disclosable Personal Information Application Procedure Instructions” on our website.
  7. About the Option to Provide Personal Information
    It is up to customers whether or not they choose to provide this company with personal information. However, we may not be able to offer our services in their appropriate form if we do not receive the required information.
  8. About Information Acquired by Means Through Which Individuals Cannot be Easily Identified
    We use the SSL (Secure Sockets Layer) data encryption system on all areas of our website that require visitors to enter personal information. We also take measures such as setting up a firewall to protect the information on our website. However, due to the nature of Internet communications, we cannot completely guarantee security. Please understand this in advance.
  9. About Authorized Personal Information Protection Organizations
    An Authorized Personal Information Protection Organization is an organization that has been authorized by the cabinet minister in charge according to Paragraph 37 of the Act on the Protection of Personal Information. Its purpose is to process grievances regarding the processing of eligible personal information and ensure personal information is handled appropriately by providing eligible businesses with information, etc. This company does not belong to any Authorized Personal Information Protection Organization.
  10. Grievances Concerning Personal Information Processing
    This company will appropriately respond to all grievances regarding personal information use, provision, disclosure, and correction, as well as all other personal information processing grievances, within a reasonable time period. Please contact the inquiry counter below with any grievances.

Inquiry Counter

The inquiry counter below accepts customer inquiries and grievances regarding personal information.
“Mitsui-Soko Logistics Personal Information Inquiry Counter”
19-21 Nihonbashi Hakozaki-cho, Chuo-ku, Tokyo, 103-0015.
TEL:03-6400-8057
Reception hours: Weekdays: 9:00-12:00, 13:00-17:00 (Saturdays, Sundays, national holidays, and company holidays excluded


Disclosable Personal Information Application Procedure Instructions

We will respond to any requests from individuals or their representatives to state the purpose of use of, disclose, correct the content of, add to, delete, stop using, or erase the disclosable personal information we possess, or to stop providing it to third parties (hereafter “requests for disclosure, etc.”) through this company’s designated application form and the following procedure.


  1. Where to Send “Requests for Disclosure, Etc.”
    Please send “requests for disclosure, etc.” by means of this company’s designated application form, with any other required documents and fees enclosed, by mail to the following address.
    “Mitsui-Soko Logistics Personal Information Inquiry Counter”
    19-21 Nihonbashi Hakozaki-cho, Chuo-ku, Tokyo, 103-0015.
    TEL:03-6400-8057
    Reception hours: Weekdays: 9:00-12:00, 13:00-17:00 (Saturdays, Sundays, national holidays, and company holidays excluded
  2. Documents to Submit for “Requests for Disclosure, Etc.”
    If you would like to make a “request for disclosure, etc.,” please fill in the indicated fields on “1. this company’s designated application form” and send it by mail with a “2. personal identification document” enclosed. Please fill out the application form after downloading and printing it in PDF format.
    1. This Company’s Designated Application Form
      • For notification of purpose of use: Application for Notification of Purpose of Use of Disclosable Personal Information
      • For disclosure: Application for Disclosure of Disclosable Personal Information
      • For correction, addition or deletion, suspension of use, erasure, or suspension of provision to third parties: Application for Correction, Suspension of Use, Etc. of Disclosable Personal Information
    2. Personal Identification Document
      Please include a copy of one of the following personal identification documents.
      • Driver’s license
      • Passport
      • Basic Resident Register Card
      • Alien Registration Certificate
      • Health insurance card
      • Other official personally identifying document
  3. “Request for Disclosure, Etc.” Through a Representative
    If making a “request for disclosure, etc.” as a representative, please include a copy of one of the following in addition the documents in 2.

    • Family register
    • Health insurance card
    • Certificate of Registered Matters
    • Other official document confirming your legal right of representation
  4. “Request for Disclosure, Etc.” Fees and Manner of Collection
    We will charge the following amount (which includes the fee for our reply) for each application only in the case of requests for notification of purpose of use and requests for disclosure. Please enclose a fixed amount postal money order in the following amount with your mailed application form.
    Fee amount: ¥700
  5. Means of Response to “Requests for Disclosure, Etc.”
    As a general rule, we will respond in writing (by sealed post) to the address of the concerned individual indicated on the application form. Please allow us a period equivalent to two weeks of this company’s business days to review your request after receiving your documents. We will inform you if we require more than two weeks.
    • Personal information accompanying a “request for disclosure, etc.” will be used within the scope required to respond to the “request for disclosure, etc.” only.
    • We may not be able to respond to “requests for disclosure, etc.” in the following cases. In such a case, we will inform you of our inability to respond and the reason.
      • We cannot confirm the identity of the concerned individual or representative
      • There is a flaw in the designated application documents
      • The object of the request for disclosure, etc. is not “disclosable personal information” (*)
      • Responding to the request risks harming the life, body, property, or other rights or interests of the concerned individual or a third party
      • Responding to the request risks severely obstructing the proper operation of this company’s business
      • Responding to the request would violate the law

      *Disclosable personal information is a collection of systematically organized personal information concerning which this company has the right to respond to requests from the concerned party for disclosure, correction of content, addition, deletion, suspension of use, erasure, or suspension of provision to third parties. However, information pertaining to any of a)-d) below does not constitute disclosable personal information.
      a) The revelation of the existence or absence of the concerned personal information risks harming the life, body, or property of the concerned individual or a third party
      b) The revelation of the existence or absence of the concerned personal information risks facilitating or provoking illegal or unjust activity
      c) The revelation of the existence or absence of the concerned personal information risks harming the safety of this country, damaging this country’s trusting relationship with other countries or international entities, or putting this country at a disadvantage in negotiations with other countries or international entities
      d) The revelation of the existence or absence of the concerned personal information risks obstructing the prevention, suppression, or investigation of crime, or otherwise obstructing public safety and order