MITSUISOKO_GROUP

MITSUI-SOKO
LOGISTICS Co., Ltd.

Privacy Policy

Handling of Personal Information


  1. Personal information processing company name
    MITSUI-SOKO LOGISTICS Co., Ltd.
    Teruo Ishikawa, Representative Director, President Executive Officer
  2. Manager (or representative) name or title, rank, and contact information
    Manager name: Personal Information Protection Manager Hiroyuki Miyajima
    Office: MITSUI-SOKO LOGISTICS Co., Ltd. Business Management HQ
    Contact: 19-21 Nihonbashi-Hakozakicho, Chuo-ku, Tokyo 103-0015, Japan
    TEL： 03-6775-3160
  3. Purposes of Using Personal Information

    Category: Purposes of use

    1. Purposes of Use of Information Obtained Directly in Writing (including through our website or email; hereafter “writing”) From the Concerned Individual
      • Customer information obtained on the web: To provide, operate, analyze, and improve services conducted by this company on the web or through other methods, to process personal information, and to respond to inquiries regarding other general matters
      • Customer information: To outsource deliveries to private homes and manage security
      • Client information: For various business negotiations and work-related communications, provision and proposal of services and products, advertising, notifications, and sales promotion (including information on events, seminars, campaigns, shows, surveys, and questionnaires, as well as informing about changes in terms and conditions), order reception and placement related to the provision of services and products, customer support such as after-sales services for services and products, analysis and improvement of services and products, billing and payment, and security management
      • Information on entry and exit activities at this company’s facilities: To manage visitors to the facility and individuals entering and exiting the premises, facilitate emergency communication, and oversee the utilization of the facility
      • Officer and employee information: For officer and employee labor management, work management, health management, and security management
      • Information on individuals who have left this company: To conduct severance (retirement) processes, address various inquiries related to social insurance, and initiate contact from this company
      • Personal information on internship and job applicants: To contact internship and job applicants and manage this company’s hiring tasks
    2. Purposes of Use of Information Obtained Directly From the Concerned Individual by a Means Other Than Writing (Information that cannot be easily searched is not disclosed )
      • Customer information: For various business negotiations and work-related communications, order detail confirmation, billing and payment, security management, correspondence records, and customer service improvement (phone records)
      • Surveillance camera information: For crime prevention and safety management, understanding work status, improving work efficiency, and enhancing productivity
      • Location information within this company’s facilities: To investigate and analyze worker movement lines within warehouse facilities for work efficiency and productivity improvement, to understand employee seating and work status at the Hakozaki Head Office, and for attendance management
    3. Purposes of Use of Personal Information Entrusted by a Client (other than disclosable information)
      • Customer information: To make deliveries to private homes
  4. Provision of Personal Information to Third Parties
    This company will not provide customers’ personal information to any third party except in the following cases.
    1. The concerned individual has given consent
    2. It is prescribed by the law
    3. It is necessary in order to protect the life, body, or property of a person and it is difficult to obtain consent from the concerned individual
    4. It is particularly necessary for the improvement of public health or the sound nurturing of children, and it is difficult to obtain consent from the concerned individual
    5. We are required to cooperate with a national government agency, a local public body, or someone commissioned by such an entity in order to fulfill duties mandated by the law, and obtaining consent from the concerned individual risks obstructing the fulfillment of said duties
    6. We must outsource all or part of our personal information processing tasks within the scope required for our purposes of use in order to operate our business smoothly
  5. Outsourcing Tasks Involving Personal Information
    This company outsources some tasks in order to operate our business and provide better services to customers. We may sometimes entrust an outside contractor with personal information. When outsourcing, we will choose a contractor that is known to handle personal information properly. We will also take the necessary measures to prevent leakage of customers’ personal information by requiring appropriate management and confidentiality maintenance in the contract, etc. Inquiries submitted through the inquiry form on this company’s website are managed by MITSUI-SOKO HOLDINGS Co., Ltd. on this company’s behalf.
  6. Requests for Personal Information Disclosure, Etc.
    Customers can ask this company to disclose, etc. (state the purpose of use of, disclose, revise/ add/ delete content from, stop using, erase, stop providing to third parties, or disclose records of provision to third parties) their own personal information by contacting our inquiry counter. In the event of such a request, we will respond within a reasonable time frame after confirming the customer’s identity. For details on requesting disclosure, etc., please see “Disclosable Personal Information Application Procedure Instructions” on our website.
  7. About the Option to Provide Personal Information
    It is up to customers whether or not they choose to provide this company with personal information. However, we may not be able to offer our services in their appropriate form if we do not receive the required information.
  8. About Information Acquired by Means Through Which Individuals Cannot be Easily Identified
    We use the SSL (Secure Sockets Layer) data encryption system on all areas of our website that require visitors to enter personal information. We also take measures such as setting up a firewall to protect the information on our website. However, due to the nature of Internet communications, we cannot completely guarantee security. Please understand this in advance.
  9. About Authorized Personal Information Protection Organizations
    An Authorized Personal Information Protection Organization is an organization that has been authorized by the cabinet minister in charge according to Paragraph 37 of the Act on the Protection of Personal Information. Its purpose is to process grievances regarding the processing of eligible personal information and ensure personal information is handled appropriately by providing eligible businesses with information, etc. This company does not belong to any Authorized Personal Information Protection Organization.
  10. Grievances Concerning Personal Information Processing
    This company will appropriately respond to all grievances regarding personal information use, provision, disclosure, and correction, as well as all other personal information processing grievances, within a reasonable time period. Please contact the inquiry counter below with any grievances.

Inquiry Counter

The inquiry counter below accepts customer inquiries and grievances regarding personal information.
“MITSUI-SOKO LOGISTICS Personal Information Inquiry Counter”
19-21 Nihonbashi-Hakozakicho, Chuo-ku, Tokyo 103-0015, Japan
TEL：03-6775-3160
Reception hours: Weekdays: 9:00-12:00, 13:00-17:00 (Saturdays, Sundays, national holidays, and company holidays excluded)


Disclosable personal information application procedure instructions

We will respond to any requests from individuals or their representatives to state the purpose of use of, disclose, correct the content of, add to, delete, stop using, or erase the disclosable personal information we possess, to stop providing it to third parties, or to disclose records of provision to third parties (hereafter “requests for disclosure, etc.”) through this company’s designated application form and the following procedure.


  1. Where to Send “Requests for Disclosure, Etc.”
    Please send “requests for disclosure, etc.” by means of this company’s designated application form, with any other required documents and fees enclosed, by mail to the following address.
    “MITSUI-SOKO LOGISTICS Personal Information Inquiry Counter”
    19-21 Nihonbashi-Hakozakicho, Chuo-ku, Tokyo 103-0015, Japan
    TEL：03-6775-3160
    Reception hours: Weekdays: 9:00-12:00, 13:00-17:00 (Saturdays, Sundays, national holidays, and company holidays excluded)
  2. Documents to Submit for “Requests for Disclosure, Etc.”
    If you would like to make a “request for disclosure, etc.,” please fill in the indicated fields on “1. this company’s designated application form” and send it by mail with a “2. personal identification document” enclosed. Please fill out the application form after downloading and printing it in PDF format.
    1. This Company’s Designated Application Form
      • For notification of purpose of use: Application for Notification of Purpose of Use of Disclosable Personal Information
      • For disclosure or disclosure of records of provision to third parties: Application for Disclosure of Disclosable Personal Information
      • For correction, addition or deletion, suspension of use, erasure, or suspension of provision to third parties: Application for Correction, Suspension of Use, Etc. of Disclosable Personal Information
    2. Personal Identification Document
      Please include a copy of one of the following personal identification documents.
      • Driver’s license
      • Passport
      • My Number Card
      • Alien Registration Certificate
      • Health insurance card
      • Other official personally identifying document
  3. “Request for Disclosure, Etc.” Through a Representative
    If making a “request for disclosure, etc.” as a representative, please include a copy of one of the following in addition the documents in 2.

    • Family register
    • Health insurance card
    • Certificate of Registered Matters
    • Other official document confirming your legal right of representation
  4. “Request for Disclosure, Etc.” Fees and Manner of Collection
    We will charge the following amount (which includes the fee for our reply) for each application only in the case of requests for notification of purpose of use, requests for disclosure, or requests for disclosure of records of provision to third parties. Please enclose a fixed amount postal money order in the following amount with your mailed application form.
    Fee amount: ¥700
  5. Means of Response to “Requests for Disclosure, Etc.”
    As a general rule, we will respond in writing (by sealed post) to the address of the concerned individual indicated on the application form. If you wish to receive the disclosure by electromagnetic record, we will contact you separately to confirm the method of provision. Please allow us a period equivalent to two weeks of this company’s business days to review your request after receiving your documents. We will inform you if we require more than two weeks.
    • Personal information accompanying a “request for disclosure, etc.” will be used within the scope required to respond to the “request for disclosure, etc.” only.
    • We may not be able to respond to “requests for disclosure, etc.” in the following cases. In such a case, we will inform you of our inability to respond and the reason.
      • We cannot confirm the identity of the concerned individual or representative
      • There is a flaw in the designated application documents
      • The object of the request for disclosure, etc. is not “disclosable personal information” (*)
      • Responding to the request risks harming the life, body, property, or other rights or interests of the concerned individual or a third party
      • Responding to the request risks severely obstructing the proper operation of this company’s business
      • Responding to the request would violate the law

Measures taken for the safe management of retained personal data

In order to handle personal information more strictly, we have established personal information protection regulations based on the personal information protection policy that complies with JISQ15001, and we operate the personal information protection management system based on an understanding of the external environment. In addition, in the actual handling of personal information, we have taken safety management measures from four perspectives: organizational, human, physical, and technical. For details of the safety management measures, please contact the "Inquiry Counter" listed in the "Handling of Personal Information" section above.



*Disclosable personal information is a collection of systematically organized personal information concerning which this company has the right to respond to requests from the concerned party for disclosure, correction of content, addition, deletion, suspension of use, erasure, or suspension of provision to third parties. However, information pertaining to any of a)-d) below does not constitute disclosable personal information.
a) The revelation of the existence or absence of the concerned personal information risks harming the life, body, or property of the concerned individual or a third party
b) The revelation of the existence or absence of the concerned personal information risks facilitating or provoking illegal or unjust activity
c) The revelation of the existence or absence of the concerned personal information risks harming the safety of this country, damaging this country’s trusting relationship with other countries or international entities, or putting this country at a disadvantage in negotiations with other countries or international entities
d) The revelation of the existence or absence of the concerned personal information risks obstructing the prevention, suppression, or investigation of crime, or otherwise obstructing public safety and order

Sharing of personal information

(1) Sharing of personal data
This company may share personal data such as business cards with MITSUI-SOKO HOLDINGS Co., Ltd. and Mitsui-Soko Group companies in order to provide higher value-added services.


(2) Personal information to be shared


Name, gender, facial photograph, date of birth, residential or professional postal code, address, phone number, and email address, affiliation, department, title, and other data acquired through meetings, etc.
However, personal data provided to this company in connection with outsourced operations will not be shared.


(3) Shared by
The following companies of MITSUI-SOKO HOLDINGS Co., Ltd.
Personal information will not be provided to third parties other than Group companies.



(4) Purpose of sharing personal information


This company will use personal information required for business purposes concerning client information within the scope of the following purposes of use.

Type of Personal Information

Client information of this company
Purpose of Use
• Conducting activities such as sales and the provision of products and services by our group companies, as well as the procurement of their raw materials, which includes communications, visits, payments, and billing.
• Conducting promotion of products and services offered by our group companies through advertising, notifications, and sales promotions, which involve disseminating information about events, seminars, campaigns, shows, surveys, and questionnaires, as well as informing about changes in terms and conditions.
• Providing customer support, encompassing after-sales service for products and services provided by our group companies, which involves addressing inquiries and requests from customers.
• Conducting testing, development, and research activities, including efforts to enhance features and improve the quality of products and services offered by our group companies.
• Conducting operations incidental to the foregoing.

Data associated with inquiries, information provision, and website access
Purpose of Use
• Addressing inquiries, documenting, and securely storing communication materials.
• Performing analysis and statistical assessments to enhance the services and quality of our group companies.
• Compiling statistical data in a manner that ensures individual identities cannot be discerned.
• Conducting operations incidental to the foregoing.

(5) Name and address of the party responsible for the management of shared personal data, and, in the case of a corporation, the name of its representative


MITSUI-SOKO LOGISTICS Co., Ltd.
Address: 19-21 Nihonbashi-Hakozakicho, Chuo-ku, Tokyo 103-0015, Japan
Name of Representative: Teruo Ishikawa, Representative Director, President Executive Officer
Person responsible for personal information protection: Business Management HQ Hiroyuki Miyajima


(6) Suspension of sharing
Clients who wish to suspend the sharing of personal information should contact us using the form below.
https://www.mitsui-soko.com/contact